ABSTRACT
Meeting customers' requirements and needs is con-sidered a cornerstone of the success of any type of business, regardless of its size. Therefore, engineering the products and services provided by those organizations should be made based on a clear understanding of such requirements. This in turn would increase their market penetration, competitiveness, and of course their profitability. Nowadays, with the emergence of COVID-19 pandemic, a big shift in the people's behavior towards using various electronic means, has been witnessed. Consequently, this had forced the business models to be shifted as well to cope with such changes in the behavior. In this research, we focused on exploring the main drivers of people's willingness to adopt mobile commerce services during times of pandemic. The research was conducted based on feedback collected from users of mobile commerce services in Jordan. The results showed that performance expectancy, personal innovativeness, and habit, had a positively significant impact on Jordanian customers' behavioral intention to adopt such services during the COVID-19 pandemic. © 2022 IEEE.
ABSTRACT
The quality of the provided services is vital to the existence and to the profitability of any organization, regardless its business type or size. In general, providing and maintaining high levels of quality would increase the organizations' ability to meet, and sometimes to exceed, the customers' needs and requirements, and hence obtaining their satisfaction. This in turn would boost the reputation, revenue, and sales. Currently, at the times of COVID-19 crisis, a significant surge in the usage of different electronic means has been witnessed. One of the industries, which its customers' has shifted to utilizing e-channels, is the banking sector. Therefore, it became challenging for all banks across the world to keep a pace with the rapid technological development and to deliver banking services through various digital channels, while at the same time ensuring the delivery of high quality services. In this research, we examined the quality of the e-banking services during the pandemic and how it affected customers' satisfaction. The study was performed and carried out based on the feedback got from Jordanian banks' customers. The results showed that reliability, efficiency, security, privacy, website/app design, and usability of the provided e-banking services, have a significantly positive influence on the overall customers' satisfaction. © 2022 IEEE.
ABSTRACT
Project management is vital to the success of enterprises and organizations, regardless of their business size and no matter the context of a project. Therefore, it is crucial to ensure the effectiveness of this process at all times. However, this is very challenging due to the ever-developing nature of this field. Currently, and during the time of the COVID-19 crisis, a sudden shift to remote working has been enforced by many organizations all over the world. This new situation has raised concerns over the ability of organizations to operate at least at the same levels seen before the pandemic. Moreover, this unprecedented transition in working patterns has increased the levels of uncertainty in different areas, one out of which is communication. Where miscommunication or failure to communicate is considered as one of the greatest threats to a project's success. For this reason, in this research, we studied the impact of remote working on communication effectiveness and explored its impact as well on the project management process. The study was based on the feedback got from project stakeholders working in various sectors in Jordan and who were part of running projects during the pandemic. The results show that communication effectiveness was negatively impacted amid the crisis, which in turn affected some determinants of project success.